Payment is due at the time of service. Raggy Shaggy's accepts cash, checks, major credit/debit cards, Venmo, and CashApp.
Due to our high number of clients, it is recommended that you schedule your appointment with as much advance notice as possible. Most clients choose to get on a recurring appointment schedule to secure their spot on an ongoing basis.
We do everything we can to be as close to the scheduled appointment time as possible. However, please understand the appointment time is only an estimated time of arrival. Being a mobile service, our schedule is subject to interruptions and delays. If we're going to be more than 30 minutes early or late, we will call or text ahead.
On a very rare occasion, for reasons such as inclement weather or equipment failure, Raggy Shaggy's may need to cancel your appointment. We will make every effort to notify you in advance of the need to reschedule.
If the client must cancel their appointment, we ask that he/she please contact us at least 24 hours in advance of the scheduled appointment time. Failure to call, text, or Facebook message may result in our $40.00 minimum charge.
Proof of rabies vaccination and/or veterinary information shall be provided to Raggy Shaggy's upon request.
Clients must inform us prior to grooming if their pet has aggressive tendencies and/or has bitten anyone. For the safety of the pet and our groomers, Raggy Shaggy's has the right to refuse service in any event a pet cannot be handled safely.
Whenever a dog's coat is matted, it may be determined by Raggy Shaggy's that the only humane thing to do is to cut the dog's coat as short as necessary to get under the matting. This is usually a very short (to shaved) cut. In the event this is determined necessary for your dog, we will notify you in advance of the cut being performed.
By accepting Raggy Shaggy's services, our clients consent that Raggy Shaggy's may take pictures of their pet before and after grooming and use these for its website, social media, and for all other advertising purposes.
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